Because each piece is handmade to order, please take into consideration our turnaround time, which is currently anywhere from 21-45 business days (possibly longer due to high volume during a sale/launch and excludes weekends and US holidays). Please take into consideration this timeframe when ordering for a specific occasion/photoshoot/event.
- RTS (Ready To Ship) items, please allow 3-7 business days to ensure all items are packed correctly.
Product is processed in the order received. Once shipped most domestic orders take anywhere from 3 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks. Please double check all names/shipping addresses to ensure correct information is provided at the time of purchasing. We are not responsible for lost or delayed packages once they've shipped.
Due to the handmade nature of our product, we do NOT accept returns. All sales are FINAL. Please take into consideration not all fabric cuts, seams, and threads will be alike and color may varies depending on your monitor settings. Shipping cost is Non-refundable. We are not responsible for lost or misguided packages once shipped. On rare occasions that a mistake was found to be made on our part, please contact us via email at firstname.lastname@example.org within 3 days of receiving item and we will work together to provide a solution. Once an order is placed, it may not be cancelled.
Shop credits are valid for 30 days upon issuance. We do not reissue lost and expired credits. Also not valid on exclusives and new RTS items. One code per order and multiple codes can not be combined.